KYC & AML Policy

At Jenna Benchetrit, KYC involves gathering and validating essential information about you: your complete legal name, date of birth, country where you reside, your contact information and your chosen payment source. We cross-reference the information you entered during registration against the documentation you submit.

What we do not do

We will not request your online banking credentials, your complete card security code, or permission to access your computer or mobile device. Our staff will never ask for these items. Should you receive such a request, it does not originate from us and must be reported via the complaint system.

AML controls are broader than a one-off identity check. They cover risk classification of new accounts, sanctions and politically-exposed-person screening, limits on unusual funding patterns, record keeping, internal escalation of suspicious activity and, where the applicable law requires it, reporting to the competent authority.

Where AML rules and a client instruction conflict, the AML rules take priority. That can mean a delayed transaction, a request for additional documents, or a restricted account until the matter is resolved.

1. 01

   Legal obligation

   Financial institutions that manage or facilitate client assets are typically obligated to verify the identity of their users before commencing service. This obligation is mandatory and applies uniformly across all customer accounts.

2. 02

   Protecting your money

   Verification ties an account to one identifiable owner. It makes account takeover far harder, and it means withdrawals can only be sent back to a payment method proven to belong to you.

3. 03

   Keeping the platform clean

   Sanctions checks and monitoring of suspicious entities safeguard the platform against illicit actors, thereby ensuring protection for all other users.

4. 04

   Faster payouts later

   An account verified up front does not have to stop for checks at withdrawal time, which is when delays are least welcome.

1. Identity document

A government-issued document that shows your photograph, full name, date of birth, document number and expiry date. Commonly accepted types are a passport, a national identity card, or a driving licence where it is issued as a photographic identity document. The document must be valid and not expired.

2. Proof of address

A recent document, usually issued within the last few months, showing your name and your residential address as it appears on your account. Typical examples are a utility statement, a bank or card statement, a local tax or municipal notice, or an official letter from a public authority. Post-office boxes and addresses belonging to someone else are not accepted.

3. Proof of payment method

Evidence that the funding instrument belongs to you. For a card, that is normally an image of the card showing your name, the first six and last four digits and the expiry date, with the remaining digits and the security code covered. For a transfer from a bank account, that is a statement or confirmation in your name showing the account identifier. For an electronic wallet, a screenshot of the account profile showing your name and the account identifier.

Formats and file size

Upload limits, accepted file types and any additional document requests are shown in the verification area of your account. Documents in a language other than the account language may require a translation; the compliance team will tell you if that applies.

1. 01

   Register

   Create the account with your real legal name, date of birth, country of residence, email and phone number. Details that do not match your documents are the most common cause of delay.

2. 02

   Confirm contact details

   Confirm your email address and, where requested, your phone number. This proves the contact channels belong to you.

3. 03

   Upload your identity document

   Upload the pages that carry your photograph and personal data. Some checks include a short liveness or selfie step to confirm the document belongs to the person holding it.

4. 04

   Upload proof of address

   Furnish a recent acceptable form of identification bearing your name and matching your registered address.

5. 05

   Confirm the payment method

   Provide proof of the instrument you will use to fund and to receive withdrawals.

6. 06

   Screening and review

   Our compliance team reviews the file, runs the required sanctions and risk screening, and either approves the account or asks for a correction.

7. 07

   Confirmation

   You receive a notification once the account status changes. The current status is always visible in the verification area of your account.

Completion duration fluctuates based on current demand, submission quality and whether enhanced due diligence procedures are activated. The estimated completion timeframe applicable to your specific account and the present status of each submission appear in your profile dashboard - this timeline is authoritative.

• Clear, complete, unedited uploads are reviewed fastest.
• Submissions received when the office is closed will be placed in the queue for review on the subsequent business day.
• Enhanced review, where required, adds time and is communicated to you.

If a decision is unclear to you, contact support and ask for the reason. Where the law permits us to explain, we will.

What is monitored

Funding and withdrawal patterns, changes of payment instrument, changes of country or contact details, activity that does not match the profile you gave at sign-up, and any activity flagged by our screening tools.

What can happen as a result

• A notice requesting current documentation or clarification regarding the origin of transferred assets.
• A brief suspension of a particular transfer during the assessment phase.
• Adjustment of the limits published in your account.
• Suspension or termination of your account where mandatory under local or international regulations.

Records

Personal identification and transaction details are maintained for the duration mandated by law once the account relationship terminates, and are managed pursuant to our Privacy Policy. In certain circumstances the law prevents us from telling a client that a report has been made.

• Supply truthful, current and comprehensive particulars, and maintain their accuracy.
• Conduct transactions exclusively with personal funds and personal payment options - never utilize third-party resources.
• Keep one account only, and keep your credentials private.
• Furnish requested documentation within the allotted period specified in the notice.
• Notify us of any modifications to your residence jurisdiction, official name or payment provider without delay.
• Alert us without delay if you discover or suspect any unauthorized entry into your account.

Submitting falsified or altered documents is a serious matter. It leads to closure of the account and, where applicable law requires, notification of the competent authority.

Licenses & regulatory information